Shipping policy

When orders ship

BRI Source typically ships orders within three business days, and most orders ship within one to two business days.

Overnight, expedited, and two-day orders typically ship the same or following business day when the item is available and the order is placed before the applicable fulfillment cutoff, excluding weekends and holidays.

• Business days are Monday through Friday, excluding holidays and carrier closures.
• Processing may take longer for international orders, supplier-shipped items, special-order items, backorders, fraud review, address verification, or product availability issues.
• Choosing an expedited shipping service speeds up carrier transit after shipment. It does not always remove order processing time.
• If an item is delayed beyond the expected processing window, BRI Source will make a reasonable effort to notify the customer and provide available options.

Stock, supplier shipments, and backorders

Because of supplier inventory, warehouse location, product demand, and brand availability, some products may not be available to ship immediately or may become backordered after an order is placed.

• BRI Source may ship from BRI Source inventory, supplier warehouses, distributors, or fulfillment partners.
• Some brands or products may not ship to certain countries, regions, PO boxes, military addresses, forwarding addresses, or restricted locations.
• If checkout does not show a shipping option, review the product page for shipping limitations or contact BRI Source before ordering.
• OSRAM and Philips Xenon bulbs may ship from Europe or specialty supplier locations and may require additional transit time, sometimes 14 days or longer with standard or free shipping.

Available shipping services

$6.95 standard shipping and free shipping $99+

Eligible original outbound orders below $99 receive $6.95 standard shipping within the contiguous United States.

Eligible original outbound orders of $99 or more receive free standard shipping within the contiguous United States.

The qualifying merchandise total is calculated before taxes, shipping charges, and fees and after applicable discounts unless a specific promotion states otherwise.

The $6.95 standard-shipping rate and free standard shipping are not guaranteed for oversized, heavy, restricted, special-order, supplier-limited, or otherwise ineligible products. The options available for the order and delivery address are shown at checkout.

Standard and free shipping do not guarantee a carrier, service level, transit time, or delivery date. BRI Source may select UPS, USPS, FedEx, or another suitable service.

The $6.95 standard-shipping rate and free original outbound shipping do not include:

• Return shipping.
• Exchange return shipping.
• Shipping for a replacement exchange order.
• Warranty return shipping.
• Warranty replacement shipping.
• Expedited or upgraded shipping.
• Customs, taxes, duties, brokerage, or forwarding costs.

Eligible orders of $149 or more

Eligible orders of $149 or more may receive a free priority shipping upgrade when the product, brand, delivery address, warehouse, or promotion qualifies.

Availability may vary and may be shown at checkout, on the applicable product page, or through another written promotion.

• Priority transit times are carrier estimates and are not guaranteed.
• The upgrade does not guarantee same-day processing.
• Oversized, heavy, restricted, special-order, supplier-shipped, and internationally shipped items may be excluded.
• BRI Source selects the qualifying carrier and service unless another option is purchased at checkout.
• If an order is returned for a reason not caused by BRI Source, the cost of a complimentary priority shipping upgrade will be deducted from the refund or exchange credit.

Separate shipping policies apply

Return shipping, exchange shipping, and warranty replacement shipping are not included with ordinary free outbound shipping.

Orders placed on or after August 1, 2026 are subject to the current Return and Exchange Policy and Warranty Terms.

Qualifying orders placed before August 1, 2026 retain any applicable free-return, exchange, or warranty replacement shipping benefits offered when the order was placed, subject to the original terms, eligibility requirements, exclusions, and time limits.

Address changes, refused packages, and returned shipments

Please enter a complete, accurate, and deliverable shipping address at checkout.

Shipping labels may be created quickly, and address changes are not always possible once an order has been processed, packed, submitted to a supplier, or handed to a carrier.

• If you need an address change, contact BRI Source immediately after placing the order.
• BRI Source cannot guarantee address changes after fulfillment has started.
• Orders returned because of an incorrect address, incomplete address, refused delivery, unclaimed package, unpaid duties, or failed delivery attempts may be subject to return shipping charges, carrier fees, restocking fees, or reshipment charges.
• Shipping charges are generally non-refundable once an order has shipped unless BRI Source caused the shipping error or a refund is required by applicable law.
• Expedited shipping fees cover the selected carrier service after shipment and do not guarantee same-day processing unless expressly stated.

International orders, customs, and duties

International orders may require additional processing time, often up to five business days before shipment.

Shipping options, tracking, and delivery estimates vary by destination, carrier, brand, and product.

• International shipping rates are calculated where available and may vary based on product, brand, destination, weight, dimensions, and carrier.
• Economy or basic international services may have limited tracking and may take 30 days or longer to arrive.
• Delivery estimates may be affected by customs processing, local delivery partners, holidays, and regional carrier delays.
• Customs duties, VAT, import taxes, brokerage fees, handling fees, clearance fees, and other import charges are the customer’s responsibility.
• BRI Source does not control customs decisions, duty or tax amounts, brokerage fees, or whether a product may be legally imported into the destination country.

Third-party receiving addresses

If an order is shipped to a freight forwarder, package forwarding service, hotel, mail center, shared mailbox, commercial receiving location, or similar third-party address, BRI Source is responsible only for shipment to the address entered at checkout.

• BRI Source is not responsible for loss, damage, theft, customs issues, delays, returns, misdelivery, or address problems after delivery to the forwarding or receiving address.
• International forwarding addresses do not extend BRI Source responsibility beyond the original U.S.-based delivery address.
• BRI Source may cancel orders shipping to forwarding addresses or addresses associated with repeated loss, delivery issues, or suspected fraud.

What to do if a package arrives damaged

Inspect all packages and products as soon as they arrive, even if the exterior packaging appears acceptable.

Keep all packaging materials until the issue is fully resolved.

• Take clear photos of the outside box, shipping label, packing materials, damaged packaging, and damaged product.
• If damage is visible at delivery and a signature is required, note the damage with the carrier before signing or refuse the package when appropriate.
• Contact BRI Source within 48 hours of delivery for damage-related issues whenever possible.
• Carrier claims may require photos, packaging, inspection, receipts, serial numbers, or other documentation.
• BRI Source will assist with carrier or supplier claim steps where possible, but claim outcomes and timelines are controlled by the carrier or supplier.

Lost package process

If tracking shows delivered but you did not receive the package, contact BRI Source within 21 days of the marked delivery date so we can review the available next steps and, when available, start a carrier tracer or claim.

UPS and FedEx investigations may take several business days. USPS and international investigations may take considerably longer, sometimes 30 to 90 business days.

Signature service and safe delivery

BRI Source generally does not require a delivery signature unless:

• The customer requests it.
• The carrier requires it.
• The order value or risk review requires it.
• The product or supplier requires it.

If you want signature service, contact BRI Source before ordering or immediately after placing the order.

• If a signature is required and no one is available, contact the carrier to arrange pickup or redelivery.
• Customers are responsible for providing a safe, complete, and deliverable address.
• BRI Source is not responsible for theft after confirmed delivery, unattended packages, weather exposure after delivery, or packages delivered to an incorrect address supplied by the customer.

Fraudulent or high-risk orders

BRI Source may cancel, refund, hold, or request additional information for an order flagged as potentially fraudulent, high risk, incomplete, suspicious, or otherwise requiring verification.

• BRI Source may request additional information to verify the buyer, shipping address, billing information, or payment authorization.
• Orders may be canceled if verification is not completed, risk remains too high, or the order appears to violate BRI Source policies.
• BRI Source may limit or refuse orders placed by dealers, resellers, freight forwarders, or accounts associated with repeated shipping or payment issues.